PRIVACY POLICY
Privacy Policy
Effective date: October 22, 2026
This Privacy Policy explains how Pickels Property Services LLC collects, uses, and handles information through pickelspropertyservices.com and Pickels Service Tracker, including its web and mobile versions. It covers website visitors, people requesting quotes or making referrals, workers, management users, and residents reporting missed pickups.
Information we collect
- Website inquiries and referrals: names, email addresses, phone numbers, property names and locations, unit counts, referral contact details, and messages that you submit. Please provide another person's contact information only when you are authorized to do so.
- Worker and management accounts: name, email address, phone number, account identifier, role, approval status, and route assignments. Sign-in credentials are processed by our authentication provider.
- Service activity: assigned properties, buildings, apartment or door numbers, route dates, pickup status, service timestamps, worker identifiers, issue descriptions, and related service records.
- Resident reports: the community, building, apartment or door number, and any additional details submitted with a missed-pickup report. Residents do not need an account to submit these reports.
- Photos and communications: photos you choose to upload as service evidence, issue notes, support requests, and information you send us by email, phone, or text.
- Technical information: our hosting and infrastructure providers may process IP addresses, browser or device information, request times, and diagnostic or security logs when you use our services.
How we use information
We use information to respond to inquiries, prepare quotes, follow up on referrals, provide and coordinate property services, create and authenticate accounts, review worker access requests, assign routes, record pickups, investigate missed collections, review service issues and photos, communicate with users, provide support, protect our services, and meet business, contractual, and legal obligations.
We do not sell personal information or use it for targeted advertising. The current app does not use advertising identifiers or track users across other companies' apps or websites for advertising. Property and apartment information identifies a service location; the current app does not request background GPS tracking.
Who receives information
Information relevant to operations is available to authorized Pickels personnel. Workers receive information needed for their assigned work. Relevant service information may be shared with the property owner or management responsible for the community to coordinate service, address a report, or document work.
We use service providers to operate our services, including Netlify for website hosting and form handling, Supabase for app authentication, database services, and photo storage, and email or communication providers to receive inquiries and respond. These providers process information in connection with the services they provide. Their own privacy and security terms also apply to their services. We may disclose information when required by law, to respond to valid legal requests, or when reasonably necessary to protect people, rights, property, and service security.
Photos and device permissions
Taking or choosing an issue photo is optional. Your device or browser may request camera or photo access when you use that feature. You can decline or change permissions in your device settings and submit issue notes without a photo. We do not access your entire photo library to build profiles or contact lists.
Photo-link visibility: Service photos currently use public hosted image links. They are not presented as a public gallery, but anyone who obtains a photo's direct link may be able to view it without signing in. Do not upload identification documents, private interiors, faces, or other sensitive information that is unnecessary to document the service issue.
Cookies and information stored on your device
The app uses cookies or browser storage for authentication and service functionality. Depending on the feature used, your device may store sign-in session information, a remembered email address, active-route information, and cached app files. You can sign out, turn off remembered sign-in information where available, or clear site data through your browser or device settings. Clearing local data or uninstalling the app does not delete information already submitted to our systems.
Retention and deletion
We retain information for as long as reasonably necessary for the purposes described in this policy. Retention depends on the type of information, the ongoing service or working relationship, open reports or disputes, contractual requirements, security needs, and legal or recordkeeping obligations. There is no single retention period for every record.
You can request deletion of an account or personal information using the contact details below. We review requests and delete or de-identify information that is no longer needed, subject to applicable obligations. Certain service, employment, financial, dispute, or legal records may need to be retained after an account closes. Backup copies may remain until they are removed through normal backup processes. Account closure alone does not necessarily erase all historical property-service records.
Your choices and privacy requests
You may contact us to request access to, correction of, or deletion of personal information, ask questions about a report or photo, close your account, or withdraw consent where processing depends on consent. To request account deletion, email jaxon@pickelspropertyservices.com with the subject “Account Deletion Request.” Include the email associated with the account. For a resident report, include enough information to identify the community and report; do not send passwords or identity documents unless we explain why verification is necessary and how to provide it securely.
We may need to verify that a request comes from the person entitled to make it. We respond as required by applicable law and explain any reason we cannot fulfill a request in full. Where applicable law gives you additional privacy rights, including an appeal, contact us to exercise them. Withdrawing permission or removing information needed for a feature may prevent us from providing that feature.
Security and processing locations
We use account authentication, access controls, and provider security features to help protect information. No internet service or storage system can guarantee complete security. Information is processed using our providers' infrastructure, including infrastructure in the United States. The photo-link visibility described above is a limitation of the current photo-storage arrangement.
Children
Our services are intended for property-service operations and related resident requests and are not directed to children under 13. If you believe a child has submitted personal information without appropriate permission, contact us so we can review and address it.
Changes to this policy
We may update this policy when our services or information practices change. We will post the revised policy here and update its effective date. Where required, we will provide additional notice or request consent for material changes.
Contact
Pickels Property Services LLC
Email: jaxon@pickelspropertyservices.com
Phone: (757) 943-2619
Website: pickelspropertyservices.com